FAQS

How Can I Cancel My Order?

Orders can only be canceled within 12 hours of placement. After this window, your order is likely already being processed or prepared for shipment, making cancellation impossible. We apologize for any inconvenience, but this policy ensures fast processing and timely delivery of all orders.

When Will My Order Be Shipped?

Most orders are processed and dispatched within 3 business days from the purchase date. Once shipped, you will receive a tracking number so you can monitor your package.

How Long Does Shipping Usually Take?

Shipping times vary depending on your location, as our products are shipped from multiple fulfillment centers worldwide. On average, delivery takes 7–20 business days. Tracking information is typically available 3–7 days after your order leaves the warehouse.

Is My Personal Information Secure?

Absolutely. We employ the latest security measures to protect your data. For complete details, please refer to our Privacy Policy. If you have questions, feel free to reach out to us at epochbelle@163.com.

How Can I Check Product Availability?

Product availability changes frequently. We cannot guarantee availability until an order is placed. Once you complete a purchase, the item is reserved from our inventory and, if necessary, we coordinate directly with the designer. You will be notified promptly when your product is ready for shipment.